The duration of the move will depend on the items which need to be moved, location and other various factors. The quote will detail worst case scenario but you will only be charged for the actual time spent on the move.

We believe in transparency therefore all the fees will be listed in a personalized quote which is tailored to your move. In the quote, we provide worst case scenario so that there are no surprises.

We will only bill for time spent performing your move.

There is a industry standard, one hour each way, totalling 2 hours for the Toronto area. All areas will be charged appropriately according to the distance and your personal quote will have the travel cost included. Part of the travel time is allocated to the loading and unloading the equipment, materials & tools required to perform your move. As well, we are required by MTO to circle check & log all vehicles being used for your move.

We accept the following methods of payment: Credit Cards (Visa/MC), Debit, or Cash

Our rates are competitive rates and we do not charge different rates for different dates. However, if there are after hours, the prices may vary which will be transparent in the personalized quote we provide you before hand.

Yes, if your move takes less time than quoted, your price will be adjusted accordingly.

Initially when the walkthrough is performed, considerations of all factors are taken into account. You will be charged an hourly rate & the actual time spent performing your move.

• Yes, we require emptying of your dresser drawers for these reasons:
• During travel, it makes the item heavier which could potentially damage the items.
• With that extra weight, drawer runners/slides can be damaged in transit
• Depending on the size, it may not be feasible to keep the dresser upright while removing from the residence. In the event that it has to be tipped, items can get jarred creating problems once usage resumes.

Yes, we disassemble/reassemble furniture when required to ensure a smooth transition. The items which needs to be disassembled will be analyzed during the walkthrough and included in the personal quote we provide you.

Yes, we provide packing services: Our representatives will supply boxes, wrap individual small items (dishes, kitchenware, household items), label and arrange items in boxes for safe transportation.

We ensure all the items are protected during the move. Shrink wrap accompanied with our thick top line blankets will be used to ensure that items are not damaged during transport.

Yes, we move in all moderate weather conditions. Our movers come equipped with mattress covers; moving blankets and shrink wrap accompanied with various resources will be used as required to protect all items.

Yes, our representatives will set floor runners out to protect your carpets, wood, or tiled floors.

Explosives, guns, ammo, animals, pianos, BBQ tanks, and pool tables.

Absolutely! Proof of insurance is available upon request.

All claims for loss or damage must be submitted IN WRITING, no later than the statute of limitations prescribed on your Bill of Lading (Moving Agreement). Notice of claim must include a detailed description of the claim, weight and proof of loss/damage/delay/overcharge, as well as copies of all relevant moving documents.

We reserve the right to repair items. However, industry standard insurance pays out $0.60 per pound for damaged items.

We reserve the right to fix cosmetic damage. Any damages must be brought to the representative’s attention while still on site.

Yes, any encouragement is welcomed!

Yes, we prefer if one individual is present on site on the day of the move to ensure a smooth transition while observing physical distance.

We understand unexpected circumstance may arise. However, we ask that a written notice to be given 3 days prior to the move to avoid loss of deposit or cancellation fee.

Our office hours are from 8:00 am to 5:00 pm.